Many people might not be aware, but Artificial Intelligence has roots going back to the 1950s with the Turing Test and the Dartmouth Summer Research Project, which marked the beginning of AI as an academic field.
Since then, developments in knowledge based systems and machine learning algorithms, along with increased data availability and more powerful computing, have expanded AI’s capabilities. Today, with Generative AI, individuals can automate tasks and perform creative and analytical functions that closely mimic human intelligence!
In my role as Advisor for ZapScale, a Customer Success Platform for B2B SaaS companies, I write about how Artificial Intelligence and Automation can be utilized by Customer Success leaders in their everyday tasks to drive customer engagement, adoption and ultimately retention.
Check out my articles here! 🔖
1. Using AI to Transform Customer Journeys Into Revenue Streams
In my view, Customer Success leaders need a strong mix of both hard and soft skills. Our role involves managing customer relationships effectively, driving the success of their organizations, and leading our own teams well, promoting growth and contributing to our organization’s success!
As an Advisor (Content Creator) for South Asian Success, a community for customer experience and success professionals, I write and speak about what makes a great Customer Success leader, how to enter a Customer Success leadership role, and share insights from my own journey.
Here’s my curated content! 🔖
Divya Apte South Asian Success Page
I love giving back to the Customer Success community!
As a Contributor for CS Insider, a community that provides resources for anyone wanting to pivot to Customer Success and/or to upskill, I write about leveraging Artificial Intelligence in Customer Success along with practical tips and videos.
Check out my mentions & articles: 🔖
1. CS Insider Report #62
2. The Power of AI and How To Use It In Customer Success
3. Dos and Don’ts for Translating Customer Feedback to Product
As a Member of the CxXchange community for Customer Success professionals, I share AI news with the community, participate in CS Cohort discussions including lead #SuccessHour sessions and presentations on the impact of AI in Customer Success.
Check out my work from the community here: 🔖
- How to Create Custom GPTs using ChatGPT4 – recorded in Feb 2024, this session was attended by over 100 CS professionals.
- How to Optimize Your Health, Wealth and Relationships – recorded in July 2024, this session was attended by over 40 CS professionals.
- Impact of AI in Customer Success – recorded in June 2024, this was for a Customer Success Community Cohort session.
My framework for creating Custom GPTs in GPT4 was shared with the CS In Focus, customer success community!
Check it out here:
In SaaS, product integration is a huge part of Onboarding. KPIs like Time To Launch (TTL) and Time to Value (TTV) depend on getting this task completed as quickly as possible.
I created a template on the EverAfter* Success Stack for Customer Success Onboarding or Integration Specialists to download and use to lower the integration times and ensure a faster and smoother onboarding experience for customers.
Efficient Product Integration Template For Onboarding
*EverAfter is a B2B Interface platform company.
Divya Apte Up Close! 